Return & Refund Policy

We value your trust and aim to provide a smooth and transparent post-purchase experience. Please read our return and replacement policy carefully:

Eligibility Window

You have 7 days from the date of delivery to request a return or replacement.

Condition for Return:

Products must be unused, untampered, and in their original packaging.

All tags, labels, and proof of purchase (invoice/receipt) must be intact.

Products returned in a used or poor condition will not be eligible for a refund.

We offer a reverse pickup service for eligible pin codes.

A maximum of two pickup attempts will be made.

If unsuccessful, you must courier the product to the address listed in the Contact Us section.

After receiving the product and passing our quality check, the refund will be credited to your original payment method within 7 working days.

You may request a product replacement within 7 days of delivery.

Replacements are subject to stock availability and successful quality inspection of the returned product.

For the brands below, return requests will be entertained within a 3-day window from delivery:

EXP

Cronus Art

Audaz

Please ensure the product is unused and in original condition to be eligible for refund/replacement.

Orders can be cancelled before dispatch. A full refund will be processed within 7–10 business days.

Once dispatched, an order cannot be cancelled. You may proceed with a return (if applicable) after delivery.

For return or replacement requests, email us at care@baftic.com.

Support hours: Monday to Saturday, 11:00 AM to 7:00 PM.

WhatsApp support: +91 9321884096

Messages received after hours will be responded to on the next business day.

Note: An order is eligible for a return or exchange only once. A flat fee of Rs. 100 is applicable on all returns.