Return & Refund Policy

<p>We value your trust and aim to provide a smooth and transparent post-purchase experience. Please read our return and replacement policy carefully:</p>

<h2 id="eligibility-window">Eligibility Window</h2>
<p>You have 7 days from the date of delivery to request a return or replacement.</p>

<h2 id="return-policy">Return Policy</h2>
<p><em>Condition for Return:</em></p>

  <li>Products must be unused, untampered, and in their original packaging.</li>
  <li>All tags, labels, and proof of purchase (invoice/receipt) must be intact.</li>
  <li>Products returned in a used or poor condition will not be eligible for a refund.</li>


<h2 id="reverse-pickup">Reverse Pickup</h2>

  <li>We offer a reverse pickup service for eligible pin codes.</li>
  <li>A maximum of two pickup attempts will be made.</li>
  <li>If unsuccessful, you must courier the product to the address listed in the Contact Us section.</li>


<h2 id="refund-timeline">Refund Timeline</h2>
<p>After receiving the product and passing our quality check, the refund will be credited to your original payment method within 7 working days.</p>

<h2 id="replacement-policy">Replacement Policy</h2>

  <li>You may request a product replacement within 7 days of delivery.</li>
  <li>Replacements are subject to stock availability and successful quality inspection of the returned product.</li>


<h2 id="brand-window">Return requests within a 3-day window (specific brands)</h2>
<p class="rr-muted">For the brands below, return requests will be entertained within a 3-day window from delivery:</p>

  <li>EXP</li>
  <li>Cronus Art</li>
  <li>Audaz</li>

<p>Please ensure the product is unused and in original condition to be eligible for refund/replacement.</p>

<h2 id="order-cancellation">Order Cancellation</h2>

  <li>Orders can be cancelled before dispatch. A full refund will be processed within 7–10 business days.</li>
  <li>Once dispatched, an order cannot be cancelled. You may proceed with a return (if applicable) after delivery.</li>


<h2 id="customer-support">Customer Support</h2>
<p>For return or replacement requests, email us at <a href="mailto:care@baftic.com">care@baftic.com</a>.</p>
<p>Support hours: Monday to Saturday, 11:00 AM to 7:00 PM.</p>
<p>WhatsApp support: <a href="tel:+919321884096">+91 9321884096</a></p>
<p class="rr-muted">Messages received after hours will be responded to on the next business day.</p>

<div class="rr-note">
  <strong>Note:</strong> An order is eligible for a return or exchange <em>only once</em>. A flat fee of <strong>Rs. 100</strong> is applicable on all returns.
</div>