Return & Refund Policy

We value your trust and aim to provide a smooth and transparent post‑purchase experience. Please read our return and replacement policy carefully:

Eligibility Window

• You have 7 days from the date of delivery to request a return or replacement.

Return Policy

• Condition for Return:
  • Products must be unused, untampered, and in their original packaging.
  • All tags, labels, and proof of purchase (invoice/receipt) must be intact.
  • Products returned in a used or poor condition will not be eligible for a refund.
• Reverse Pickup:
  • We offer a reverse pickup service for eligible pin codes.
  • A maximum of two pickup attempts will be made.
  • If unsuccessful, you must courier the product to the address listed in the Contact Us section.
• Refund Timeline:
  • After receiving the product and passing our quality check, the refund will be credited to your original payment method within 7 working days.

Replacement Policy

• You may request a product replacement within 7 days of delivery.
• Replacements are subject to stock availability and successful quality inspection of the returned product.

Exceptions – No Returns, Only Replacements

For select premium brands, returns are not accepted. Only replacement requests will be entertained within the 7‑day window:

• EXP
• Cronus Art
• Audaz

Please ensure the product is unused and in original condition to be eligible for replacement.

Order Cancellation

• Orders can be cancelled before dispatch. A full refund will be processed within 7–10 business days.
• Once dispatched, an order cannot be cancelled. You may proceed with a return (if applicable) after delivery.

Customer Support

• For return or replacement requests, email us at mpenterprise017@gmail.com.
• Support hours: Monday to Saturday, 11:00 AM to 7:00 PM.
• WhatsApp support is not available. Kindly email for all queries.
• Messages received after hours will be responded to on the next business day.